Frequently Asked Questions

Ordering & Products

Are your items made to order?

Yes! All Legacy Threads items are made to order to ensure quality and customization.

Learn more here.

Can I change or cancel my order after placing it?

Because items go into production quickly, changes or cancellations aren’t guaranteed. Please contact us ASAP and we’ll do our best.

How do I choose the right style and size?

Check out the Style Guide for pictures and details to help you choose with confidence.

Do you offer refunds or exchanges?

Due to the custom nature of our items, all sales are final. If there’s an issue with your order, please reach out so we can make it right.

Shipping & Pickup

Are your items made to order?

Yes! All Legacy Threads items are made to order to ensure quality and customization.

Learn more here.

Can I change or cancel my order after placing it?

Because items go into production quickly, changes or cancellations aren’t guaranteed. Please contact us ASAP and we’ll do our best.

How do I choose the right style and size?

Check out the Style Guide for pictures and details to help you choose with confidence.

Do you offer refunds or exchanges?

Due to the custom nature of our items, all sales are final. If there’s an issue with your order, please reach out so we can make it right.

Sizing & Fitting

Do your items run true to size?

Most styles run true to size unless otherwise noted in the product description.

Should I size up for kids?

For longer wear, we recommend sizing up for children.

Where can I find size charts?

Size charts can be requested per style. Message for help with sizing.

Legacy Points & Rewards

What are Legacy Points?

Legacy Points is our rewards program where you earn Legacy Points for shopping and engaging with the brand.

Learn more here.

Discounts & Payments

Can I use more than one discount code?

Only one discount code may be used per order unless stated otherwise.

Where do I enter my discount code?

You can enter your code during checkout before completing payment.

What payment methods do you accept?

We accept major credit/debit cards and other options shown at checkout.